Welcome to Leafysale! Here you’ll find answers to the most common questions about our products, ordering process, shipping, and policies.
Leafysale is a European e-commerce store specializing in home, gardening, and lifestyle products. We carefully select quality items to enhance your daily life and living spaces.
We ship to all countries across Europe. Shipping times and costs may vary depending on your location.
We currently accept Cash on Delivery (COD) as our primary payment method. You pay when you receive your order at your doorstep.
With Cash on Delivery, you place your order online and pay directly to the courier when your package arrives. You can pay with cash to the delivery person upon receipt of your order.
You can modify or cancel your order before it ships. Contact us immediately at [email protected] with your order number. Once the order has been shipped, modifications are no longer possible.
Yes, you will receive an order confirmation email shortly after placing your order. This email will include your order number and estimated delivery time.
Yes, an invoice is included with every order. If you need a specific type of invoice or have special requirements, please contact us at [email protected].
Once your order ships, you will receive a tracking number via email. You can use this number to track your package’s progress.
The courier will attempt delivery 2-3 times. If you’re not available, they will leave a notification with instructions on how to arrange redelivery or pick up your package.
We ship to all European countries. During checkout, you can verify if we deliver to your specific location.
Shipping costs are calculated at checkout based on your location and order size. The exact amount will be displayed before you complete your order.
You can return items within 30 days of delivery if they are in original condition with all packaging intact. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
No, we cannot accept returns of opened, used, or unsealed products unless they are defective. Items must be in their original condition with all packaging intact.
Since COD orders are paid at delivery, refunds are issued via bank transfer. Please provide your banking details when requesting a return.
Contact us immediately at [email protected] with photos of the damage. We will arrange a free return and send a replacement or process a full refund, including return shipping costs.
Yes, all products sold on Leafysale are authentic and sourced from trusted European suppliers. We maintain quality standards for all items in our catalog.
We regularly restock popular items. If a product is out of stock, you can contact us at [email protected] to inquire about restock dates.
While we cannot guarantee specific product requests, we welcome your suggestions at [email protected]. We continuously expand our catalog based on customer feedback.
We strive to display accurate product images and descriptions. However, colors may vary slightly due to screen settings. Product packaging may also differ slightly from images as suppliers make updates.
No, you can place orders as a guest. However, creating an account allows you to track orders, save addresses, and access order history more easily.
Yes, we take data security seriously. We use SSL encryption and comply with GDPR regulations. Your information is never sold to third parties. See our Privacy Policy for details.
Contact us at [email protected] to request account deletion. We will process your request within 30 days in accordance with GDPR regulations.
Email us at [email protected]. We aim to respond within 24-48 hours during business days.
We process orders and respond to emails Monday through Friday, 9:00 AM – 6:00 PM CET. Orders placed outside business hours will be processed on the next business day.
Please check your spam folder first. If you still haven’t received a response after 48 business hours, send a follow-up email to [email protected] with your original inquiry.
Our complete Terms and Conditions are available at leafysale.com/terms
Our Privacy Policy is available at leafysale.com/privacy
Yes, we fully comply with all EU e-commerce regulations and consumer protection laws, including the right of withdrawal within 14 days as per EU Directive 2011/83/EU.
If you couldn’t find the answer you’re looking for, please don’t hesitate to contact us:
Email: [email protected]
We’re here to help and will respond as quickly as possible!
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