Refund Policy

Effective Date: 01/01/2025
Last Updated: 01/01/2025

At Leafysale, we want you to be completely satisfied with your purchase. This Refund Policy explains our return and refund procedures.

Return Eligibility

Items Eligible for Return

You may return items that meet the following conditions:

Timeframe: Within 30 days of delivery
Condition: Unopened, unused, and in original packaging
Packaging: All original packaging, labels, and accessories included
Proof of Purchase: Order number or receipt available

Items Not Eligible for Return

The following items cannot be returned:

Opened or used products (unless defective)
Items without original packaging
Products damaged by customer misuse
Items returned after 30-day period
Personal care items that have been unsealed
Custom or personalized products

How to Request a Return

Step-by-Step Process

1. Contact Us

Email us at [email protected] within 30 days of delivery
Include your order number in the subject line
Provide reason for return

2. Receive Return Authorization

We will review your request within 24-48 hours
You will receive return instructions and authorization
We will provide return shipping address

3. Prepare Your Return

Pack items securely in original packaging
Include all accessories and documentation
Use adequate packaging to prevent damage during transit

4. Ship Your Return

Ship to the address provided in our authorization email
Keep tracking number for your records
Return shipping costs are your responsibility (unless our error)

5. Refund Processing

We inspect returned items within 5-7 business days of receipt
Refund processed if item meets return criteria
You will receive confirmation email when refund is issued

Refund Methods

Cash on Delivery (COD) Orders

Since COD orders are paid upon delivery, refunds are issued via:

Bank Transfer: Direct deposit to your bank account
Processing Time: 5-7 business days after return approval
Required Information: You must provide your bank account details (IBAN, account holder name)
Notification: You will receive email confirmation when transfer is completed

Refund Amount

Product Price: Full refund of product cost
Shipping Costs: Original shipping costs are non-refundable (unless our error)
Return Shipping: Customer responsible for return shipping costs (unless defective/incorrect item)

Return Shipping Costs

Customer Responsibility

If you are returning items due to:

Change of mind
Ordered wrong product
No longer needed

You are responsible for return shipping costs.

Our Responsibility

We cover return shipping costs if:

Item is defective or damaged
Wrong item was shipped
Item does not match description
Quality issue with product

In these cases, contact us at [email protected] and we will provide a prepaid return label or reimburse shipping costs.

Defective or Damaged Items

Reporting Issues

If you receive a defective or damaged item:

1. Immediate Notification

Contact us within 48 hours of delivery
Email [email protected] with subject “Defective/Damaged Item”

2. Provide Evidence

Include clear photos of the defect or damage
Show product, packaging, and any visible issues
Include order number

3. Resolution Options We will offer one of the following:

Replacement: Send new item at no cost
Full Refund: Return item and receive complete refund including shipping
Partial Refund: Keep item and receive partial compensation (if appropriate)

4. Return Process

We provide prepaid return label
No cost to you for return shipping
Fast processing of replacement or refund

Wrong Item Shipped

If we shipped the wrong item:

Contact us immediately at [email protected]
Provide photos of item received
We will arrange free return pickup or provide prepaid label
Correct item shipped at no additional cost
Full refund if you prefer not to receive correct item

Inspection and Approval

Return Inspection Process

When we receive your return:

1. Receipt Confirmation

You receive email confirming we received your return

2. Inspection (3-5 business days)

Verify item condition
Check packaging completeness
Confirm eligibility for refund

3. Approval or Rejection

Approved: Refund processed within 5-7 business days
Rejected: Item returned to you at your expense with explanation

Rejection Reasons

Returns may be rejected if:

Item is opened or used (unless defective)
Original packaging is missing or damaged
Return received after 30-day period
Item shows signs of customer damage
Return sent without prior authorization

Refund Timeline

Total Refund Timeline:

Return Shipping: 3-7 days (customer’s responsibility)
Inspection: 3-5 business days after receipt
Bank Transfer Processing: 5-7 business days
Bank Clearing: 1-3 business days (depends on your bank)

Total Time: Approximately 12-22 business days from when you ship the return until funds appear in your account.

Partial Refunds

When Partial Refunds Apply

Partial refunds may be granted for:

Items returned with minor packaging damage
Products showing signs of use but still resalable
Items missing non-essential accessories
Returns approved outside standard policy as goodwill gesture

Partial Refund Amount

Determined on case-by-case basis
Typically 50-80% of purchase price
Communicated before processing
You can decline and return item at your expense

Exchanges

We do not offer direct exchanges. If you want a different product:

Return the original item following standard return process
Receive refund
Place new order for desired product

This ensures faster processing and gives you flexibility in choosing replacement items.

Multiple Items in One Order

If your order contains multiple items and you want to return only some:

Return process applies to each item individually
Specify which items you are returning
Refund will be for returned items only
Shipping costs are typically non-refundable

Lost or Damaged Returns

Protecting Your Return

Always use trackable shipping method
Keep tracking number and shipping receipt
Consider insurance for high-value items
Take photos of packaged return before shipping

If Return is Lost

Provide tracking information showing return was shipped
We will work with you to resolve the issue
Proof of shipping required for refund consideration

Refused or Cancelled COD Orders

Refused at Delivery

If you refuse a COD order at delivery:

Order is returned to us
You may be charged return shipping costs
No refund issued as payment was not made
Future orders may require advance verification

Before Shipment Cancellation

If you cancel before shipment:

Contact us immediately at [email protected]
No charges if cancelled before shipping
Order cancelled at no cost to you

EU Consumer Rights

14-Day Withdrawal Right

As an EU customer, you have the right to withdraw from your purchase within 14 days of delivery without giving any reason, in accordance with EU Directive 2011/83/EU.

To exercise this right:

Notify us within 14 days of receiving the item
Return item within 14 days of notification
Item must be in original condition
You are responsible for return shipping costs
We refund within 14 days of receiving returned item

Contact for Returns

For all return and refund inquiries:

Email: [email protected]
Subject Line: Include “Return Request” and your order number
Response Time: 24-48 hours during business days

Required Information:

Order number
Item(s) to return
Reason for return
Bank account details (for refund processing)

Additional Information

Quality Assurance

We inspect all products before shipping to ensure quality. If you receive a defective item, it is our priority to resolve the issue quickly.

Customer Satisfaction

Your satisfaction is important to us. If you have any concerns about your order, contact us before initiating a return. We may be able to resolve issues without requiring a return.

Policy Updates

This Refund Policy may be updated periodically. Check this page for the latest version. Material changes will be communicated via email.

For complete terms regarding purchases, shipping, and other policies, please see:

Terms and Conditions: leafysale.com/terms-and-conditions
Privacy Policy: leafysale.com/privacy-policy

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