Terms and Conditions

Company Information

Email: [email protected]
Website: leafysale.com

Last Updated: January 2025

Acceptance of Terms

By accessing and using our website leafysale.com, you accept and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our website or services.

Definitions

“You,” “Your,” “Customer” refers to the person using our website or services
“Website” refers to leafysale.com
“Services” includes all products, content, and services offered through our website
“Order” means a purchase request for products through our website
“We,” “Our,” “Leafysale” refers to Leafysale and its operations

Use of Website

Permitted Use

You may use our website for:

Browsing and purchasing products
Creating and managing your account
Accessing customer support
Lawful personal or business purposes

Prohibited Use

You may not:

Use the website for any illegal or unauthorized purpose
Violate any laws or regulations
Transmit viruses or malicious code
Attempt to gain unauthorized access to our systems
Interfere with website functionality
Copy, reproduce, or distribute content without permission
Use automated systems to scrape or harvest data

Account Registration

Account Creation

You must provide accurate and complete information
You are responsible for maintaining account security
You must be at least 18 years old to create an account
One account per person or business entity

Account Responsibilities

Keep login credentials secure
Notify us immediately of any unauthorized access
Update account information when necessary
Comply with all terms and conditions

Products and Services

Product Information

We strive to provide accurate product descriptions
Colors and specifications may vary slightly from images
Product availability is subject to change
We reserve the right to discontinue products
Product images are representative and packaging may vary

Product Categories

We offer products in the following categories:

Home goods and accessories
Gardening tools and supplies
Lifestyle products

Pricing

All prices are in Euro (EUR) unless otherwise stated
Prices include VAT where applicable
International customers may be subject to additional taxes
We reserve the right to change prices at any time
The price confirmed in your order confirmation is the final price

Orders and Payment

Order Process

Orders are subject to acceptance and availability
We may refuse or cancel orders at our discretion
Order confirmation does not guarantee product availability
Contract is formed when we confirm order shipment
You will receive an order confirmation email with order details

Payment Terms

We accept Cash on Delivery (COD) as our payment method
Payment is due upon delivery of your order
You pay the courier directly when receiving your package
Failed payment or refusal may result in order cancellation
See our Payment Methods page at leafysale.com/payment-methods for details

Order Modifications

Orders may be modified before shipment
Contact us immediately at [email protected]
Modifications are subject to availability
Once shipped, orders cannot be modified

Shipping and Delivery

Shipping Information

Processing time: 1-3 business days
Shipping times: 2-5 business days within Europe (varies by destination)
Shipping costs calculated at checkout
Tracking information provided when order ships

Delivery Terms

Risk of loss transfers upon delivery
Delivery to address provided by customer
Signature may be required for delivery
Customer must be present to pay for COD orders
Failed delivery attempts may result in return to sender

Delivery Attempts

Courier will attempt delivery 2-3 times
Customer will be notified if delivery fails
Package may be held at local depot for pickup
Uncollected packages will be returned after specified timeframe

International Shipping

We ship to all European countries
Additional customs duties may apply
Customer responsible for import duties and taxes
Delivery times may be extended due to customs processing
Some products may be restricted in certain countries

Returns and Refunds

Return Policy

Returns accepted within 30 days of delivery
Items must be in original condition and unopened
Return shipping costs borne by customer (unless our error)
Opened or used products cannot be returned unless defective
See our Refund Policy page at leafysale.com/refund-policy for complete details

Refund Processing

Refunds processed within 5-7 business days after receiving returned item
Refunds for COD orders issued via bank transfer
Shipping costs non-refundable (unless our error)
Customer must provide banking details for refund

Defective or Incorrect Items

Contact us immediately at [email protected] with photos
We will arrange free return shipping
Replacement or full refund provided
We cover return shipping costs for our errors

Warranty and Liability

Product Warranty

Products covered by manufacturer warranty where applicable
Warranty terms vary by product
Warranty claims handled according to manufacturer terms
We facilitate warranty claims in accordance with consumer protection laws

Limitation of Liability

Our liability is limited to the purchase price of products
We are not liable for indirect, incidental, or consequential damages
We do not warrant uninterrupted or error-free website operation
Force majeure events exclude our liability

Consumer Rights

This does not affect your statutory consumer rights
EU consumer protection laws apply where applicable
Right of withdrawal: 14 days according to EU Directive 2011/83/EU
Italian consumer protection laws apply where relevant

Intellectual Property

Our Rights

All website content is protected by copyright
Trademarks and logos are our property
Product images and descriptions are protected
Unauthorized use is prohibited

User Content

You retain rights to content you submit
You grant us license to use submitted content for website operations
You are responsible for content accuracy and legality
We may remove inappropriate content

Privacy and Data Protection

Data Collection

We collect and process personal data as described in our Privacy Policy
GDPR compliance for EU customers
Secure data handling and storage
Data shared only as necessary for order fulfillment
See our Privacy Policy at leafysale.com/privacy-policy

Cookies

We use cookies to improve website functionality
See our Cookie Policy at leafysale.com/cookies-policy for details
You can manage cookie preferences
Essential cookies are necessary for website operation

Dispute Resolution

Governing Law

These terms are governed by Italian law and EU regulations
Italian courts have jurisdiction for disputes
EU Online Dispute Resolution platform available at https://ec.europa.eu/consumers/odr

Alternative Dispute Resolution

We encourage direct communication to resolve disputes
Contact us at [email protected] for any concerns
Mediation services available through consumer organizations

Termination

Account Termination

We may terminate accounts for terms violations
You may close your account at any time
Outstanding orders remain subject to these terms
Termination does not affect existing obligations

Website Suspension

We may suspend website access for maintenance
Emergency suspensions may occur without notice
We will provide reasonable notice for planned maintenance

Force Majeure

We are not liable for delays or failures due to:

Natural disasters
Government actions
War or terrorism
Strikes or labor disputes
Internet or telecommunications failures
Supplier or shipping delays beyond our control
Pandemic or health emergencies

Severability

If any provision of these terms is invalid or unenforceable:

The remaining provisions remain in full effect
Invalid provisions will be replaced with valid alternatives
The overall intent of the terms will be preserved

Modifications

Changes to Terms

We may update these terms at any time
Material changes will be communicated via email or website notice
Continued use constitutes acceptance of changes
Check this page regularly for updates

Contact Information

For questions about these Terms and Conditions:

Email: [email protected]
Website: leafysale.com

Additional Provisions

Minors

Purchases by minors (under 18 years) are prohibited
Parents/guardians may request refund for unauthorized purchases by minors
We reserve the right to verify age for orders

Customer Support

Support available via email at [email protected]
We aim to respond within 24-48 hours during business days
Professional and courteous communication expected

Promotional Offers

Promotional codes subject to specific terms and conditions
Offers may be limited in time or quantity
Cannot be combined unless specified
We reserve the right to modify or cancel promotions

Product Availability

Product availability is not guaranteed
We reserve the right to limit quantities
Out of stock items will be communicated promptly
Alternative products may be suggested

Description

Reviews

Price

FAQs